Privacy Policy
Your personal information matters to us
Information We Collect
When you use nuvosilvia's budget control services, we collect information that helps us provide better financial management tools. This includes personal details you provide when creating your account, transaction data from your connected financial accounts, and usage patterns within our platform.
Personal Information
We collect your name, email address, phone number, and postal address when you register. For our Australian users, we also collect your Tax File Number if you choose to use our tax reporting features.
- Account registration details including name and contact information
- Financial data from bank accounts and credit cards you choose to connect
- Budget preferences and spending categories you set up
- Device information and IP addresses for security purposes
How We Use Your Information
Your financial data powers the budget tracking and analysis features you rely on. We process your transactions to categorize spending, identify patterns, and generate insights that help you make better financial decisions.
Important: We never sell your personal information to third parties or use it for advertising purposes outside our platform.
Beyond core functionality, we use your information to send account updates, security alerts, and optional educational content about personal finance. Australian privacy laws give you specific rights over how we handle this communication.
Data Storage and Security
All your financial information is encrypted using bank-grade security protocols. Our servers are located in Australia and comply with local data protection requirements under the Privacy Act 1988.
We regularly audit our security practices and update our systems to protect against emerging threats. Only authorized staff members can access your data, and all access is logged for security monitoring.
Your Rights Under Australian Privacy Law
The Privacy Act 1988 and Australian Privacy Principles give you several important rights regarding your personal information. You can exercise these rights at any time by contacting our privacy team.
Third-Party Integrations
nuvosilvia connects with Australian banks and financial institutions to import your transaction data. These connections use secure APIs approved by the Australian Competition and Consumer Commission under Open Banking regulations.
Bank Connections
We work with Basiq and other accredited data recipients to securely access your banking information. These partners must comply with the same strict privacy requirements we follow.
We also use cloud services from AWS Australia for data storage and processing. All data remains within Australian borders and is subject to local privacy laws.
Changes to This Policy
We review and update this privacy policy annually or when we make significant changes to our data practices. You'll receive an email notification at least 30 days before any material changes take effect.
Minor updates like contact information changes or clarifications won't trigger notifications, but we'll always maintain the current version date at the top of this page.
Complaints and Disputes
If you're not satisfied with how we've handled your privacy concerns, you can lodge a complaint with the Office of the Australian Information Commissioner. We'll work with you to resolve issues before they reach that point.
Our internal complaints process typically resolves privacy concerns within 14 business days. More complex matters may take up to 30 days.
Privacy Contact Information
Privacy Officer
nuvosilvia Budget Control
King St Newcastle NSW 2300, Australia
Phone: +61749285354
Email: help@nuvosilvia.world